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Frequently Asked Questions

Products
Before its first use, The Empress by Vush must be charged for 2 hours using the vibrator charger cable included in the box. To charge your Vush Empress, simply plug the cable into the small hole marked ‘DC’ on the back of the product. Once your Vush Empress is fully charged, simply hold the power button down for three seconds, place the head of the toy over your clitoris, and lay back and enjoy.
These two types of sex toys bring you pleasure in two different ways. A standard clit vibrator provides vibrations to your external clitoris, while The Empress uses unique, powerful vacuum technology to stimulate your internal and external clitoris, giving you deeper and longer-lasting pleasure.
Our luxe sex toys are designed to be used in any way you want - including by yourself or with a partner during penetrative sex.
With proper care and maintenance, Vush vibrators can be expected to perform in top condition for at least two years, depending on how often you use them.
Yes, all Vush Stimuation sex toys are safe for use during pregnancy.
If you have lost your vibrator charger, a replacement can be ordered here. If you believe you have received a faulty charger with your purchase, please contact us to discuss ordering a new charging cable.
Hygiene
For hygiene reasons, we don’t recommend sharing sex toys with a friend. If you’re keen to share Vush Stimulation toys with your friends or loved ones, why not gift them a powerful vibrator of their own?
After each use, clean your vibrator with gentle, fragrance-free hand soap and rinse it clean with lukewarm tap water. Then, gently pat it dry with a clean towel or microfibre cloth.
Once your toy is clean and dry, store it out of direct sunlight and in a cool, dry location. For added discretion, we recommend slipping your Vush vibrator into our super-luxe Black Velvet Storage Pouch.
Orders

We accept PayPal, Visa, and MasterCard payments.

Yes. Once your order has been fulfilled, we’ll send you an email containing all your tracking information. If you still need help regarding your order, please send an email with your order confirmation number to info@vushstimulation.com.
For hygiene and safety reasons, Vush Stimulation only accepts returns or exchanges on faulty products. If you believe your product is faulty, please get in touch.
No, we do not cover any additional duties, charges, or taxes (including VAT) that your order may incur.
Shipping
We aim to deliver your new sex toy as quickly as possible. Depending on your location, you can expect to receive your order within 3-6 days of your order being confirmed.
Nothing! Vush Stimulation offers free global shipping on all orders.
Yes, all our orders are double boxed and sent in plain packaging without any logos or branded labels.

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