Frequently asked questions


Alright, we’ll spill the beans! These two types of sex toys bring you pleasure in different ways. A standard clitoral vibrator provides vibrations to your external clitoris, while a clitoral vacuum stimulator (a.k.a the Empress) uses a unique, powerful vacuum technology to mimic a sensation similar to oral sex and stimulate your internal and external clitoris, giving you deeper and longer-lasting pleasure. The best of both worlds!

Of course you can! Our luxe sex toys are designed to be used in any way you want - including by yourself, or with a partner during sex.

No good things last forever... But with proper care and maintenance, Vush vibrators can be expected to perform in top condition for at least two years, depending on how often you use them and how intense you like your vibes.

Yeah baby, all Vush Stimuation sex toys are safe for use during pregnancy.

Oh no! Have no fear, we’re here to help. If you have lost your vibrator charger, a replacement can be ordered here. If you believe you have received a faulty charger with your purchase, please contact us to discuss ordering a new charging cable.


For hygiene reasons, we don’t recommend sharing sex toys with a friend. If you’re keen to share Vush Stimulation toys with your friends or loved ones, why not gift them a powerful vibrator of their own? That way you can have your own Empress at all times. Sometimes it’s good to be selfish for self-love.

After each use, clean your vibrator with gentle, fragrance-free hand soap and rinse it clean with lukewarm tap water. Then, gently pat it dry with a clean towel or microfibre cloth.

Once your toy is clean and dry, store it out of direct sunlight and in a cool, dry location. For added discretion, we recommend slipping your Vush vibrator into one of our super-gorg Storage cases.


We accept Afterpay, PayPal, Visa, and MasterCard payments.

Absolutely you can! Once your order has been fulfilled and is in transit with our delivery partner, we’ll send you an email containing all your tracking information. If you still need help regarding your order, please send an email with your order confirmation number to and someone from our team will be in touch to assist you directly with your query.

For hygiene and safety reasons, Vush only accepts returns or exchanges on unopened (a.k.a. sealed) products or if the product you received is deemed to be faulty. If you believe your product is faulty, please get in touch with us via and someone from our team will assist you directly.


All orders are dispatched from our distribution centre within 1-2 business days. Your order should be safely in your arms within 2-4 business days with Express Shipping. All orders arrive discreetly; no labels, descriptions, or any other telltale signs for nosy neighbours.

Due to the COVID-19 pandemic, and during busy sale times, there may be some delays, but our team and shipping partners are working hard to get your order to you as quickly as we can! Trust us, it’s worth the wait!

Vush offers free shipping on all orders over $39 (yay!) otherwise, your shipping cost will cost $10. All customs and import fees that your region may control are your responsibility, we are unable to cover these fees or taxes.

Unfortunately not, sorry lovely. We do not cover any additional duties, charges, or taxes that your order may incur.

When an order is placed and shipped to your address, there may be fees, duties, import/export as well as other charges which may be made by any national, state or local government. These charges are not included in the original shipping charge, these charges must be paid by you in addition to the amount stated on our website (your order) Charges such as VAT are also not covered by Vush. If you are unsure about these charges please contact your local customs office.

It’s what’s on the inside that counts. All our orders are sent in plain parcel packaging (think of the most basic parcel you can imagine) without any logos or branded labels. Our discreet packaging is especially perfect if you live with housemates, family or snoopy neighbours (we see you, Helen) so dw babe - they won’t blink an eye when your order is delivered!


Don't worry, our customer service super stars are here to help you.



    Where are you?

    Select your country:

    • United States
    • Australia
    • United Kingdom
      • Orders are charged in USD
      • Ships from our US warehouse
      • 2-4 day express shipping

      You are currently on the US website!

      • Orders are charged in AUD
      • Ships from our AU warehouse
      • 2-4 day express shipping
      Take me to the Australian website
      • Orders are charged in GBP
      • Ships from our UK warehouse
      • 2-4 day express shipping
      Take me to the UK website