Frequently asked questions


Hold up gorgeous! First thing’s first, the Empress must be charged for 2 hours using the charging cable included in the box. Simply plug the cable into the small hole marked ‘DC’ on the back of The Empress to charge. Once your Vush Empress is fully charged (hello, good vibes!)simply hold the power button down for three seconds, place the head of the toy over your clitoris and enjoy more self love. Thank us later.

Alright, we’ll spill the beans! These two types of sex toys bring you pleasure in different ways. A standard clitoral vibrator provides vibrations to your external clitoris, while a clitoral vacuum stimulator (a.k.a the Empress) uses a unique, powerful vacuum technology to mimic a sensation similar to oral sex and stimulate your internal and external clitoris, giving you deeper and longer-lasting pleasure. The best of both worlds!

Of course you can! Our luxe sex toys are designed to be used in any way you want - including by yourself, or with a partner during sex.

No good things last forever... But with proper care and maintenance, Vush vibrators can be expected to perform in top condition for at least two years, depending on how often you use them and how intense you like your vibes.

Yeah baby, all Vush Stimuation sex toys are safe for use during pregnancy.

Oh no! Have no fear, we’re here to help. If you have lost your vibrator charger, a replacement can be ordered here. If you believe you have received a faulty charger with your purchase, please contact us to discuss ordering a new charging cable.


For hygiene reasons, we don’t recommend sharing sex toys with a friend. If you’re keen to share Vush Stimulation toys with your friends or loved ones, why not gift them a powerful vibrator of their own? That way you can have your own Empress at all times. Sometimes it’s good to be selfish for self-love.

After each use, clean your vibrator with gentle, fragrance-free hand soap and rinse it clean with lukewarm tap water. Then, gently pat it dry with a clean towel or microfibre cloth.

Once your toy is clean and dry, store it out of direct sunlight and in a cool, dry location. For added discretion, we recommend slipping your Vush vibrator into one of our super-gorg Black Velvet Storage Pouches.


We accept PayPal, Visa, and MasterCard payments.

Absolutely you can! Once your order has been fulfilled and is in transit with our delivery partner, we’ll send you an email containing all your tracking information. If you still need help regarding your order, please send an email with your order confirmation number to and someone from our team will be in touch to assist you directly with your query.

For hygiene and safety reasons, Vush only accepts returns or exchanges on unopened (a.k.a. sealed) products or if the product you received is deemed to be faulty. If you believe your product is faulty, please get in touch with us via and someone from our team will assist you directly.


All US orders are dispatched from our US distribution centre within 1-2 business days. Get your order in 2-4 business days with Express Shipping, on us. All orders arrive discreetly; no labels, descriptions, or any other telltale signs for nosy neighbours. 

No pesky shipping fees for our babes! Vush offers free global shipping on all orders. PSA: all customs and import fees that your region may control are your responsibility, we are unable to cover these fees or taxes.

Unfortunately not, sorry lovely. We do not cover any additional duties, charges, or taxes that your order may incur.

It’s what’s on the inside that counts. All our orders are sent in plain parcel packaging (think of the most basic parcel you can imagine) without any logos or branded labels. Our discreet packaging is especially perfect if you live with housemates, family or snoopy neighbours (we see you, Helen) so dw babe - they won’t blink an eye when your order is delivered!


Don't worry, our customer service super stars are here to help you.



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      • Orders are charged in USD
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